cuanunitedTerms of Use

These terms set out the conditions under which we, cuanunited, provide our platform services. When you create an account on cuanunited, you agree to comply with the terms outlined below. Our platform operates in jurisdictions where local law permits, and access is restricted to those regions. We enforce these terms consistently across all users, whether you are participating in our slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, or sportsbook offerings covering Liga 1, Piala AFF, and other events.

We commit to transparent operation: our account policies, deposit and withdrawal procedures, and dispute resolution processes are designed to protect both your account security and our platform integrity. This document explains your obligations as a cuanunited user, our responsibilities to you, and the framework we use to manage accounts, payments, and any disputes that arise.

Read these terms carefully before opening an account. If you do not agree with any provision, do not use cuanunited.

Account opening and eligibility

When you open an account on cuanunited, you confirm that you are legally able to enter into binding agreements in your jurisdiction and that your use of our platform complies with local law. We do not knowingly accept users from jurisdictions where our services are prohibited. You are responsible for verifying that your access and use of cuanunited are lawful in your region.

Our account registration requires a valid email address, a password you create, and your full legal name. During registration, we ask you to confirm that the information you provide is truthful and complete. After you create your account, we conduct identity verification (KYC — Know Your Customer) by requesting a government-issued ID card (such as your national identity card) and proof of your current address. We process these documents within one business day during standard hours (Monday–Friday, 09:00–17:00 WIB). If your documents do not meet our verification standards, we will contact you to request clarification or resubmission.

You may not open multiple accounts. If we discover duplicate accounts belonging to the same individual, we reserve the right to suspend or close all associated accounts and forfeit any balance. Your cuanunited account is personal and non-transferable — you may not sell, gift, or share your account with another person.

Deposits, withdrawals, and payment methods

We accept deposits via six payment channels: mobile wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are credited to your cuanunited account immediately or within a few hours, depending on your payment provider's processing time. We do not charge deposit fees, though your bank or wallet may apply their own.

Withdrawals are processed during business hours (Monday–Friday, 09:00–17:00 WIB) and typically complete within one to two business days after approval. To withdraw, you must request funds from your verified account to a payment destination that matches your account records. We review all withdrawal requests to verify account ownership and prevent fraud. During regional holidays around Idul Fitri, Idul Adha, Imlek, and Nyepi, or during peak sporting events like Piala Indonesia or Piala AFF, withdrawal processing may take an additional one to two business days due to increased platform traffic or bank processing delays.

You are responsible for ensuring that your deposit and withdrawal payment methods are legitimate and legally available in your region. We do not accept payments from third parties or from funds obtained unlawfully. If we detect suspicious transaction patterns or payments from prohibited sources, we reserve the right to suspend your account pending investigation.

Withdrawal holds: We may hold withdrawal requests for up to seven business days if we need to verify transaction legitimacy or comply with anti-fraud procedures. We will notify you if a hold is applied.

Game rules and tournament terms

All games on cuanunited — including slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, and prediction markets — operate under published rules that we make available before you participate. When you enter a tournament or place a bet, you accept the applicable game rules for that event. Rules are not negotiable and apply equally to all users.

Tournament leaderboards are calculated and locked at the times we specify (typically end-of-week). Once locked, results cannot be changed. If you believe a leaderboard contains an error, you must report it to our support team within 48 hours of the tournament closing. We will investigate using our transaction logs and determine whether a correction is warranted.

We do not offer refunds on lost bets or unsuccessful tournament entries. However, if we identify a technical malfunction or system error that affected your account, we will compensate you according to our assessment of the impact. Compensation is determined at our discretion and is not a contractual guarantee.

Account security and your responsibilities

You are responsible for maintaining the confidentiality of your cuanunited password and any two-factor authentication codes. We recommend enabling two-factor authentication (2FA) for all accounts. If you suspect unauthorized access to your account, notify our support team immediately. We will work with you to secure your account and recover any unauthorised activity if possible.

We protect your account through encrypted data storage, session timeouts, and standard security practices. However, no security system is absolute. We are not liable for losses resulting from your password being compromised due to your own negligence or for losses from unauthorized access you did not report promptly.

Our jurisdiction notice

cuanunited provides services only where local law permits. Our services are not available in jurisdictions where online gaming is prohibited or restricted. You are responsible for ensuring that your access and use of cuanunited comply with the laws of your jurisdiction.

If you access cuanunited from a jurisdiction where our services are not permitted, you do so at your own risk and without our endorsement. We may suspend or terminate your account if we become aware that you are accessing our platform from a prohibited jurisdiction.

Key obligations

You confirm you are legally eligible to use cuanunited in your jurisdiction.
You provide truthful information during account registration and verification.
You do not open multiple accounts or share your account with others.
You are responsible for password confidentiality and promptly reporting unauthorized access.
You accept all published game rules before participating in tournaments or placing bets.

Dispute resolution and support

If you have a dispute regarding your cuanunited account, a transaction, or a game result, contact our support team via the contact form on our platform. Provide as much detail as possible, including dates, amounts, and specific game or tournament identifiers. We aim to respond within one business day during office hours. Our team will investigate using our transaction logs and communicate a resolution to you in writing.

Our support team operates in English and Indonesian during standard business hours (Monday–Friday, 09:00–17:00 WIB). For urgent issues affecting your account security or a recent payment, we prioritize your request and may respond outside standard hours on a case-by-case basis.

Data protection and privacy

We collect and store your personal data — including your name, identity document, address, email, and payment information — to verify your identity, process payments, and comply with legal obligations. Your data is encrypted and stored securely on our platform. We do not share your personal information with third parties except where required by law or to process your payments and withdrawals.

For a full explanation of how we handle your data, please see our Privacy Policy. By using cuanunited, you consent to our data collection and processing practices.

Account suspension and termination

We reserve the right to suspend or terminate your cuanunited account if:

You violate these terms or our game rules.
You provide false or fraudulent information during registration or verification.
We detect suspicious or unlawful activity on your account.
You access cuanunited from a prohibited jurisdiction.
You open multiple accounts.
Your account remains inactive for 12 consecutive months.

If we suspend or terminate your account, any balance remaining in your account will be held in trust for 30 days. After 30 days, unclaimed balances may be forfeited according to our internal procedures. If your account is suspended pending investigation, you may not withdraw funds until the investigation concludes and your account is reinstated or permanently closed.

Final terms

These terms constitute the entire agreement between you and cuanunited regarding your use of our platform. If any provision of these terms is found to be unenforceable, the remaining provisions continue in effect. We may modify these terms at any time by updating this page. Your continued use of cuanunited after changes are posted constitutes acceptance of the updated terms.

cuanunited operates its services for entertainment purposes only. Our platform is not a reliable source of income, and participation carries financial risk. Use our platform responsibly and within your personal financial capacity. If you have questions about these terms, contact our support team or refer to our other policy documents on cuanunited.

Last updated: May 2026. For current terms, always check cuanunited directly.