cuanunitedPrivacy Policy

This page describes what we collect when you use cuanunited and how we keep that data protected. When you create an account, deposit funds, or participate in our slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, or sportsbook offerings, we gather personal information — your name, identity document, payment details, and transaction history. We treat this data as confidential and store it with encryption. Our servers may sit outside Indonesia, but we apply the same security and privacy standards regardless of location.

We collect data for specific purposes: verifying your identity (KYC compliance), processing your deposits and withdrawals, operating our platform securely, and complying with legal obligations. We do not sell your personal information to third parties. We may share certain data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to complete transactions you initiate. This policy explains our data practices, your rights, and how to contact us if you have concerns.

Read this policy carefully. By using cuanunited, you agree to our data collection and processing practices as described below.

Data we collect from you on cuanunited

We collect data through your account registration, identity verification, payment transactions, and your use of our games. During registration, we ask for your email address, full name, date of birth, and a password you create. We use this information to create and manage your cuanunited account.

When you verify your identity, we request a government-issued ID card (such as your national identity card) and proof of your current address (a utility bill or bank statement). We scan these documents and store them encrypted on our secure servers. We process this information to comply with anti-money-laundering (AML) and Know Your Customer (KYC) regulations that apply to our platform.

During payment transactions, we collect information about your chosen payment method — your wallet account, bank account details, or card information — along with transaction amounts, dates, and times. We use this information to process your deposits and withdrawals and to detect and prevent fraudulent activity.

When you use cuanunited, we collect technical data: your IP address, device type, browser version, and the pages or games you access. We use this data to operate the platform, diagnose technical issues, and understand how users interact with our services. We do not use this data to track you across other websites.

How we use your data on cuanunited

We use your personal data for the following purposes:

Account management: Creating and administering your cuanunited account, handling password resets, and managing account security.
Identity verification: Confirming your legal identity to comply with KYC and AML regulations.
Payment processing: Executing deposits and withdrawals through your chosen payment method.
Platform operation: Delivering games, managing tournaments, calculating leaderboard standings, and resolving disputes.
Fraud prevention: Detecting and preventing unauthorized access, suspicious transactions, and other unlawful activity.
Legal compliance: Responding to government requests, legal investigations, and regulatory obligations.
Communication: Sending you account notifications, payment confirmations, and support responses.

We do not use your data for marketing or promotional purposes without your explicit consent. We do not sell your personal information to advertisers or data brokers. We share data with third parties only when necessary to complete a transaction you initiate (such as payment processors) or when required by law.

Third-party processors: We use payment processors, hosting providers, and security vendors to operate cuanunited. These vendors are contractually obligated to protect your data and use it only for the purposes we specify.

Data retention and deletion

We retain your personal data as long as your cuanunited account is active. After you close your account, we keep encrypted copies of your identity documents and transaction records for seven years to comply with legal and regulatory requirements. After seven years, we delete this data unless we are legally required to retain it longer.

If you request deletion of your account and associated data, we will close your account and mark your personal information for deletion within 30 days. However, we may retain transaction records and identity documents as required by law or to resolve disputes. We will inform you of any data we retain after account deletion and explain the legal basis for retention.

Cookies and tracking

We use cookies and similar technologies to operate cuanunited and remember your preferences. Essential cookies — such as those that maintain your login session or remember your language choice — are necessary for the platform to function. We do not require your consent to use essential cookies.

Analytics cookies help us understand how users navigate cuanunited so we can improve our services. You can disable analytics cookies through your browser settings without affecting your ability to use our platform. We do not use third-party tracking pixels or cookies that follow you across other websites.

Your rights regarding your data

You have the right to access, correct, and request deletion of your personal data on cuanunited. To exercise these rights, contact our support team through our platform contact form. We will respond within 10 business days and provide a copy of your data or explain any data we cannot disclose.

You have the right to withdraw your consent for data processing at any time, though this may affect your ability to use cuanunited. You also have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

Your data rights on cuanunited

Right to access: You can request a copy of all data we hold about you.
Right to correct: You can update inaccurate or incomplete information in your cuanunited account.
Right to delete: You can request deletion of your account and associated personal data.
Right to object: You can opt out of analytics and non-essential cookies.
Right to lodge a complaint: You can contact your local data protection authority if you believe we have violated your rights.

International data transfers

Our cuanunited servers and data storage facilities may be located in countries outside Indonesia. When we transfer your personal data across borders, we apply the same encryption and security standards as we use domestically. International transfers are conducted only for purposes necessary to operate our platform — such as hosting, payment processing, or backup storage.

By using cuanunited, you acknowledge and consent to international data transfers. We commit to protecting your data to the same standard regardless of where your data is stored or processed.

Account security on cuanunited

We protect your cuanunited account through encryption, two-factor authentication (2FA), and automatic session timeouts. Your password should be strong, unique, and kept confidential. We recommend enabling 2FA to add an additional security layer to your account. If you suspect unauthorized access, contact our support team immediately.

We are not responsible for data breaches caused by your password being compromised through your own negligence or for security incidents you do not report promptly to us. However, we maintain industry-standard security practices and encrypt all sensitive data — including identity documents and payment information — at rest and in transit.

Contact us about privacy

If you have questions about our privacy practices, wish to exercise your data rights, or want to report a privacy concern, contact our support team via the contact form on cuanunited. Provide as much detail as possible so we can respond accurately. Our team operates in English and Indonesian during business hours (Monday–Friday, 09:00–17:00 WIB) and will respond within one business day.

We may update this privacy policy to reflect changes in our practices or applicable law. We will notify you of material changes by posting an updated policy on cuanunited and updating the "Last updated" date below. Your continued use of cuanunited after policy changes have been posted constitutes acceptance of the updated terms.

Last updated: May 2026. For current privacy practices, always check cuanunited directly.